We are delighted to receive the King's Award for Voluntary Service.
1181097
Hope City Furniture
Farm Office, The Pastures
Highfields Farm
Heage Lane
Etwall
Derbyshire
DE65 6LS
Tel: 07340 244416
In order to access the support and services provided by Hope City Furniture it is essential that an individual is referred by a recognised agency or organisation. The Referral Form can be found on the website at hopecityfurniture.org.uk/referral. All agencies wishing to refer individuals to Hope City Furniture must first register in order to receive a password to access the Referral Form. In order to do so please send an e-mail to: [email protected]
The purpose of the referral form is to collect the necessary personal information needed to carry out the referral and to ensure that the referred individual meets the referral criteria of Hope City Furniture.
The main purpose of Hope City Furniture is to assist those individuals and families who have been rehoused due to a specific and/or unexpected crisis they have experienced in their lives, and who find themselves having to furnish a new home from scratch without the means to do so. As such, provision of furniture from Hope City Furniture is primarily a one-off crisis response to help individuals get back on their feet. It is not designed to be an ongoing service. Referrals that do not meet the primary criteria of the charity i.e. where the individual has not been rehoused within the last three months, will be processed at the discretion of the Directors and only if the time and resources required are available.
Due to our limited resources, we are not normally able to process referrals due to general low income, benefit cuts, or long-term financial crisis. We will also not normally accept referrals where furniture poverty is due to ongoing destructive, or poor, lifestyle choices. However, we will consider such referrals on a case-by-case basis. If an agency feels that they have someone who is in genuine need but does not fit the criteria listed, they should contact the charity on the email address above.
Please feel free to contact us if you have any further questions regarding our referral policy and/or you would like to be added to our referral agency network.
Email: [email protected]
Tel: 07340 244416
At Hope City Furniture we collect different types of information about our users for two main reasons:
Please read more of our privacy policy on how we handle and process your personal data.
What information do we collect?
We collect information on you:
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Who we share data with
We will only use personal information you have provided us for the purpose for which you provided it. We will not use it for any other purpose without your consent.
We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.
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Hope City Furniture is not registered with the Information Commissioners Officer as it is not legally required to do so for the following reason:
Our organisation is established for not-for-profit making purposes. Any profit that is made is not used to enrich others. We do however, as an organisation, adhere to the principles of the General Data Protection Regulations and understand best practice for managing information.
If you would like access to, or a copy of, the personal information we hold about you, you wish to request a correction, or you have any questions about how we may use it or to make a complaint, please contact the us by email: [email protected].
Complaints will be dealt with in a timely fashion and will be responded to within 30 days at the latest.
If you are not satisfied with the way your complaint was handled, you may refer your complaint to the Information Commissioner’s Office.
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