Legal Status

Charity Number


Registered Address

Hope City Furniture

Farm Office

The Pastures

Highfield Farm

Heage Lane



DE65 6LS


Tel: 07340 244416

Referral Policy

In order to access the support and services provided by Hope City Furniture it is essential that an individual is referred by a recognised agency or organisation. The Referral Form can be found on the website at www.hopecityfurniture.org.uk/referral. All agencies wishing to refer individuals to Hope City Furniture must first register in order to receive a password to access the Referral Form.  In order to do so please send an e-mail to: [email protected] 


The purpose of the referral form is to collect the necessary personal information needed to carry out the referral and to ensure that the referred individual meets the referral criteria of Hope City Furniture.


The vision of Hope City Furniture is to assist those individuals and families who have been rehoused due to a specific and/or unexpected crisis they have experienced in their lives, and who find themselves having to furnish a new home from scratch without the means to do so.


Due to our limited resources and specific focus we are not able to process referrals due to general low income, benefit cuts, or long term financial crisis due to ongoing destructive lifestyle choices. However, we will consider such referrals on a case by case basis if an agency feels that they have someone who is in genuine need but does not fit the criteria listed. 


Please feel free to contact us if you have any further questions regarding our referral policy and/or you would like to be added to our referral agency network.


Email: [email protected]

Tel: 07340 244416


At Hope City Furniture we collect different types of information about our users for two main reasons:

  1. To provide personalised services unique to individual users
  2. To help us to monitor and improve the services we offer

Please read more of our privacy policy on how we handle and process your personal data.

Legal information and how to contact us

Hope City Furniture is not registered with the Information Commissioners Officer as it is not legally required to do so for the following reason:


Our organisation is established for not-for-profit making purposes. Any profit that is made is not used to enrich others. We do however, as an organisation, adhere to the principles of the General Data Protection Regulations and understand best practice for managing information.


If you would like access to, or a copy of, the personal information we hold about you, you wish to request a correction, or you have any questions about how we may use it or to make a complaint, please contact the us by email: [email protected].


Complaints will be dealt with in a timely fashion and will be responded to within 30 days at the latest.


If you are not satisfied with the way your complaint was handled, you may refer your complaint to the Information Commissioner’s Office.


The material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge in any format or medium provided it is reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce protected material does not extend to any material on this site, which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.


We have tried to ensure that all information provided through this website is correct at the time it was included. We apologise for any errors. We therefore do not guarantee the accuracy of these pages and any visitor using information contained in them does so entirely at their own risk.

External Websites

Please note that whilst we hope you’ll find any links we provide useful, we cannot be responsible for the content of external websites. 

Opening hours

Monday – Friday

09:00 – 17:00


07340 244416

We are delighted to receive the King's Award for Voluntary Service.