Referral Policy

In order to access the support and services provided by Hope City Furniture it is essential that an individual is referred by a recognised agency or organisation. The Referral Form can be found on the website at hopecityfurniture.org.uk/referral. All agencies wishing to refer individuals to Hope City Furniture must first register in order to receive a password to access the Referral Form. In order to do so please send an email to: [email protected]


The purpose of the referral form is to collect the necessary personal information needed to carry out the referral and to ensure that the referred individual meets the referral criteria of Hope City Furniture. The main purpose of Hope City Furniture is to assist those individuals and families who have been rehoused due to a specific and/or unexpected crisis they have experienced in their lives, and who find themselves having to furnish a new home from scratch without the means to do so. As such, provision of furniture from Hope City Furniture is primarily a one-off crisis response to help individuals get back on their feet. It is not designed to be an ongoing service. Referrals that do not meet the primary criteria of tthe charity i.e. where the individual has not been rehoused within the last three months, will be processed at the discretion of the Directors and only if the time and resources required are available.


Due to our limited resources, we are not normally able to process referrals due to general low income, benefit cuts, or long-term financial crisis. We will also not normally accept referrals where furniture poverty is due to ongoing destructive, or poor, lifestyle choices. However, we will consider such referrals on a case-by-case basis. If an agency feels that they have someone who is in genuine need but does not fit the criteria listed, they should contact the charity on the email address above.


Please feel free to contact us if you have any further questions regarding our referral policy and/or you would like to be added to our referral agency network.

Contact us

If you have any questions about this privacy policy, please contact us at [email protected].

Opening hours

Monday – Friday

09:00 – 17:00


07340 244416

We are delighted to receive the King's Award for Voluntary Service.