Privacy

This privacy policy sets out how Hope City Furniture uses and protects any personal information that you give us when you use our website. We are committed to protecting your personal privacy and, in accordance with relevant data protection laws, we use appropriate security procedures for the collection, storage, use and disclosure of your personal information. We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it.

What information do we collect?

We may collect the following personal information about you:

Name and contact information (such as your email address and phone number)
Address Referral information (Name, address, phone number, number of children, as well as the criteria met for accessing our services)
Browsing activity and history on our website
IP address: When you visit our website, your IP address is automatically collected by Cloudflare. We use this information to improve our website and services, and to comply with laws and regulations.
Your interactions with our staff team
ReCAPTCHA: We use reCAPTCHA to help protect our website from spam and abuse. reCAPTCHA collects information about your device and browser, such as your IP address and browser fingerprint. This information is not used to identify you personally

How do we use your information?

We use your personal information to:

Respond to your enquiries
Process the referrals and make contact with you
Send marketing communications, if you have opted in to receive them
Improve our website and services
Comply with laws and regulations

How do we share your information?

We may share your personal information with the following third parties:

Marketing services, in order to send you marketing communications, if you have opted in to receive them
Website analytics companies, in order to improve our website and services
Fraud prevention, when we are required to submit information for report of crime
We will not share your personal information with any other third parties without your consent.

How long do we keep your information?

We will keep your personal information for as long as is necessary to process the referral or the contact. We will also keep your personal information for as long as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

You have the following rights under the GDPR:

The right to access your personal information
The right to rectify your personal information
The right to erase your personal information
The right to restrict processing of your personal information
The right to object to processing of your personal information
The right to data portability

You can exercise these rights by contacting us at [email protected].

Security

We have implemented appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction.

Third party services

Our website uses the following third party services:

Adobe Fonts: Adobe Fonts is a service that provides us with access to a library of fonts. Adobe Fonts may collect information about your device and browsing history in order to provide you with the fonts that you have requested.
Cloudflare: Cloudflare is a content delivery network that helps to improve the performance and security of our website. Cloudflare may collect information about your device, browsing history, and IP address.
Google Analytics: Google Analytics is a web analytics service that provides us with insights into how visitors use our website. Google Analytics may collect information about your device, browsing history, and IP address.
ReCAPTCHA: to prevent spam for our contact form.
Tally.co: to pass referral collection to our charity google sheet submission.

Third-party links

When you click on a link to a third-party website, you will be leaving our website and entering the website of the third party. We are not responsible for the privacy practices or security of third-party websites. It is your responsibility to read the privacy policies of third-party websites before clicking on any links. We cannot guarantee the security of any third-party website, and we urge you to take precautions when visiting any website.

Changes to this privacy policy

We may update this privacy policy from time to time. If we make any changes, we will publish the updated privacy policy on our website.

Contact us

If you have any questions about this privacy policy, please contact us at [email protected].